Because Chikyu’s products are handcrafted and fresh, ALL orders are processed between 2-4 business days “upon” placing your order. If you wish to receive products within a few days of placing your order, CHIKYU may not be the best choice for you. Thank you!
CHIKYU accepts all major credit cards as well as Paypal. Payment for your order includes any applicable sales tax, handling and/or shipping charges and must be received before an order is processed. Payment will be debited and cleared from your account before your products are shipped. You may cancel your order anytime during the payment process. However, once the payment has gone through and the order has shipped, you will not be able to cancel the order or, be refunded.
Even though CHIKYU makes products to order, we do strive to get your order out to you as quickly as possible. Therefore, orders will be shipped between 2-4 business days upon placing your order.
IMPORTANT: Please note, during the summer months (July thru September), products containing butters (especially our Body Butter and Body Scrubs), may not sustain the heat during transit and should not be left at your doorstep. Please arrange for someone to pick up your package or, provide an alternative address e.g. business to ensure someone will be available to receive it. In the event the product arrives in a liquid state, simply place the product in the refrigerator (20 minutes for regular size containers and 7 minutes for sample sizes), so as to allow it to return to its creamy state.
CHIKYU normally uses USPS 2-3 day Priority Mail. However, depending on the item(s) ordered, USPS First Class may be more feasible. In addition, because we know how it is to be in limbo after you’ve placed an order, you can be sure that once your order has shipped, you will be provided with a notification along with a tracking number so you may monitor its journey from sunny California right to your designated place of arrival.
❗Shipping costs for each product listed in CHIKYU’s shop are set based on the weight of the products themselves, along with the package measurements and cost per USPS. Should the cost of shipping be less than what you’ve paid, you WILL be promptly reimbursed. Paid shipping fees are posted/printed on each shipping label.
Please contact CHIKYU directly for information on International Shipping as we do ship to “select” countries.
📢 Note: BUYER is responsible for any Customs, VAT, Import or Duty Fees imposed by their designated country. SELLER aka Chikyu, is not and will not be responsible for any fees set forth. With this in mind, to better understand any or all fees which may be imposed by your country, please refer to International Price Calculator herein below, to obtain information on duties, taxes etc.
Refunds & Exchanges
At CHIKYU, our goal is to have happy, healthy customers who are satisfied with their purchases. If a product isn’t working up to your standards, then allow us to recommend a different one that may better suit your skin’s needs or, we will be happy to custom make one for you addressing your skins needs. If for any reason you are unhappy with your purchase from CHIKYU, please feel free to contact us at: firstname.lastname@example.org so we may come to a resolution. Knowledge is power, the more you know about your skin type, the better we can assist you.
Because CHIKYU products are natural, freshly made and contain no additives or preservatives, we cannot offer refunds for products once they have shipped, or in your possession. In the event your product(s) arrived damaged, please contact CHIKYU immediately upon receipt so we may discuss other options.
Additional Policies and FAQs
WARRANTIES AND LIABILITIES
The information provided on our website, labels, and any other printed material are for educational purposes only. The statements on our website, labels and other printed material has not been evaluated by the food and drug administration. Information provided by CHIKYU and CHIKYU products in general are not intended to treat, diagnose, cure or prevent any disease. Please check label ingredients to avoid allergic reactions. CHIKYU and its founder will not be held accountable for allergic reactions, injury, illness or death as a result of using these products. Each individual product has a limited shelf life as listed herein and on our website. This shelf life may be lessened or extended dependent on batch and/or customer care. CHIKYU recommends storing products in a cool, dry space out of direct sunlight. CHIKYU is not responsible for the misuse of any CHIKYU product. CHIKYU products are meant for external use only and our company and/or founder will not be held accountable for improper use of any items purchased or received from CHIKYU.